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Terms of Service

Last updated: March 5, 2026

1. Acceptance of Terms

By accessing or using AI Support Studio ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

We reserve the right to update these terms at any time. Continued use of the Service after changes constitutes acceptance of the new terms.

2. Products & Services

AI Support Studio provides digital products including but not limited to:

  • Premium software licenses and activation keys
  • Streaming service accounts and subscriptions
  • AI tools and productivity software access
  • Custom project development and freelance services

All digital products are delivered electronically. Delivery times may vary but typically occur within minutes of payment confirmation.

3. Payment & Pricing

All prices are displayed in USD unless otherwise specified. We accept the following payment methods:

  • Bank transfer (CAKE by VPBank)
  • Cryptocurrency (BTC, ETH, USDT via Binance)
  • Wallet balance (pre-loaded credit)

Prices are subject to change without prior notice. Flash sales and promotional pricing are valid only during the specified period.

4. Refund Policy

Due to the nature of digital products, refunds are handled on a case-by-case basis:

  • Eligible: Product not delivered, delivered product is non-functional, product does not match description
  • Not eligible: Change of mind after delivery, product used or activated, account credentials already accessed
  • Timeframe: Refund requests must be submitted within 48 hours of purchase

To request a refund, please contact our support team with your order ID and reason for the request.

5. Prohibited Activities

Users are prohibited from:

  • Sharing, reselling, or redistributing purchased products without authorization
  • Using the Service for any illegal or unauthorized purpose
  • Attempting to hack, reverse-engineer, or compromise our systems
  • Creating multiple accounts to abuse promotions or referral programs
  • Filing fraudulent disputes or chargebacks
  • Scraping or automated data collection from our website

Violation of these terms may result in immediate account suspension or termination without refund.

6. Limitation of Liability

AI Support Studio is provided "as is" without any warranties, express or implied. We are not liable for:

  • Interruptions or downtime of the Service
  • Loss of data or unauthorized access to your account
  • Third-party service disruptions affecting delivered products
  • Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

7. Contact

For questions about these Terms of Service, please contact us:

Email: legal@aisupport.studio

Support: Submit a ticket