Privacy Policy

We collect information that you provide directly to us when you:

• Create an account (name, email, password)
• Make a purchase (payment information, billing address)
• Contact our support team (messages, attachments)
• Subscribe to our newsletter (email address)
• Use our live chat feature (conversation logs)

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

We use the information we collect to:

• Process and deliver your orders
• Provide customer support and respond to inquiries
• Send transactional emails (order confirmations, delivery notifications)
• Improve our products and services
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data (passwords, payment info)
• Two-factor authentication (2FA) support
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions

We use cookies and similar technologies to:

• Essential cookies: Required for authentication and cart functionality
• Analytics cookies: Help us understand how visitors interact with our site
• Preference cookies: Remember your language, theme, and display preferences

You can control cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

You have the right to:

• Access your personal data we hold
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications
• Restrict processing of your personal data

To exercise any of these rights, please contact us at privacy@aisupport.studio

If you have questions about this Privacy Policy or our data practices, please contact us: